Refund & Cancellation Policy
Last updated: November 26, 2025
Overview
At Muffet AI, we strive to provide exceptional AI video generation services. This policy outlines our refund and cancellation procedures for mToken purchases and service usage.
mToken Refund Policy
General Policy
mTokens are generally non-refundable as they are digital credits designed for immediate use in AI content generation. This policy helps us maintain competitive pricing and deliver exceptional value for our AI video generation services.
However, refunds may be provided in exceptional circumstances such as technical issues preventing service usage, billing errors, or as required by applicable consumer protection laws.
Automatic Refund Scenarios
Technical Failures
If video generation fails due to technical issues on our end (server errors, AI model failures, processing errors), your mTokens are automatically refunded to your account balance.
Payment Processing Errors
If you are charged incorrectly or experience duplicate charges due to payment processor issues, we will provide full refunds and credit the appropriate mTokens to your account.
Refund Request Process
How to Request a Refund
To request a refund for exceptional circumstances, please contact our support team with the following information:
- Email: privacy@muffet.ai
- Your account email address
- Date and time of the transaction
- Detailed description of the issue
- Screenshots or error messages (if applicable)
Payment Cancellation
You can cancel your payment at any time during the checkout process before completing the transaction
Once payment is completed and mTokens are credited, the standard refund policy applies
Important Information
mTokens never expire, so you can use them whenever you're ready to create content, today or months from now
This policy complies with applicable consumer protection laws. Rights may vary by jurisdiction
Approved refunds are typically processed within 5-10 business days back to the original payment method
Our competitive pricing is possible because mTokens are designed for creative use, not as a refundable currency
Contact Information
Muffet AI Support Team
For refund requests or questions about this policy:
Email: privacy@muffet.ai
Website: https://muffet.ai
This policy is effective as of November 26, 2025, and may be updated from time to time. Please check this page periodically for any changes.