Privacy Policy
Last updated: November 19, 2025
Introduction
Welcome to Muffet AI ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation platform and related services.
Information We Collect
Information You Provide
- Account Information: Email address, name, and password when you register
- Payment Information: Billing details for mToken purchases (processed securely by our payment providers)
- Content: Text prompts, images, and videos you upload or generate using our service
- Communications: Messages you send to our support team
Information We Collect Automatically
- Usage Data: Anonymous information about how you use our platform, including generation history and settings
- Device Information: Nope, we don't collect these, we don't care 😉
- Cookies and Tracking: Althought our 3rd party cookie provider might get the Device information above, We use cookies and similar technologies to improve your experience
How We Use Your Information
We use your information to:
- Provide and improve our AI video generation services
- Process payments and manage your mToken balance
- Communicate with you about your account and our services
- Analyze usage patterns to enhance platform performance
- Comply with legal obligations and prevent fraud
Content Monitoring and Review Policy
Content Privacy Notice
We do not actively monitor or review your generated videos or uploaded content for privacy reasons. Your creative process remains private and confidential.
However, we maintain strict policies prohibiting NSFW (Not Safe For Work) content including but not limited to: sexual content, graphic violence, hate speech, and other inappropriate material.
While we respect your privacy by not proactively reviewing content, violations of our content policies may result in account suspension or termination if reported or discovered.
Information Sharing and Disclosure
We do not sell your personal information.
We may share your information in limited circumstances:
Third-party vendors who help us operate our platform (payment processing, cloud storage, analytics)
When required by law or to protect our rights and safety
In connection with mergers, acquisitions, or asset sales
Data Security
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet is 100% secure.
Your Rights and Choices
Depending on your location, you may have the following rights:
Request copies of your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request transfer of your data to another service
Unsubscribe from marketing communications
Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill legal obligations. Generated content may be retained to improve our AI models, but we do not associate this content with your identity.
International Data Transfers
Cross-Border Processing
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Children's Privacy
Age Restriction Notice
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: